Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale
- Date of incident
- December 12, 2025
- Jurisdiction
- CA
- Sources
- 3 cited
- Last verified
- May 25, 2026
Summary
Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.
What is reported
Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.
Editorial note
factuality_score=93; 2 warnings; tags accepted as-is from pipeline
Sources
This record summarizes the cited reports. See the sources panel for the underlying URLs and archive copies.
Sources
- 01
- 02
- 03